Thursday, May 14, 2009

Dilemma!

I am an honest person. I have been known to collect money for charities, spend days counting change at my house and no one has ever questioned anything that I have done. I called the bank when I found some money in the bank machine, and then gave it to charity because they didn't know what to do with it either.

Last week, against my 'Shop rules', I took a return and gave the customer her money back. When I checked the balls of yarn for weight, one was significantly less than the other, 6 grams. That means that this ball is now about 8 metres short. I could just put it on the shelf and not say anything, but I can't do that.

So what to do. The customer will deny that she has shorted me, (but I am sure that since every other ball in this colour weighs over 100 grams that this one did as well.) Do I confront her, or just tell her next time she is not allowed any returns, (my store, my rules).



So hence the dilemma. So now every ball gets weighed, either during the return or after, and any one loosing my trust with not be able to return yarn under any circumstance. I know that 99.9% of my customers are honest kind and generous people...so bear with me.

It's taken over a week to write this up, but I wanted to let you know that I will make sure that every ball of yarn you purchase has been checked for weight, you won't have to worry about purchasing one that is 'short'






On to other things.

Some pretty knitting: Chevalier done with Creative Focus Superwash. Pattern says double the yarn, I did a single strand.





When my kids were little, I sold/ordered Avon products and for the past couple of years I was ordering stuff on line. (I really wasn't a very good rep but I liked their products and that way I could be sure of a good supply!) Yesterday I signed up again, so if you like their products and currently don't have access to a brochure..come and see me. Orders are every two weeks, and there's always something new.





When I told my husband what I did he said: How much more are you going to take on!

3 comments:

Ann of Green Cables said...

I do understand your "Dilemma" as I have worked in retail sales and some people, sadly, will 'try it on' to see what they can get from you. Whether your customer did that or not, I think the lesson you learned from it is a valuable one. Never compromise your standards or values for anyone. Your business, your rules, and you do not have to explain yourself. I admire you for letting us know what happened and how you feel about it, how you are dealing with it, without rancor or anger. I trusted you before and I still trust you to deal honourably with your customers.

Bonni said...

I totally agree, Tina, with your policy regarding weighing of returned balls.

That having been said, I am on my way (with Yogi in tow) to see if I can return a 'leftover' ball for another colour of the same variety.

Weigh it if you need to, I understand. Just don't insist on weighing me. I am a Weight Watcher and quite a ways from goal yet. Will be too, for a while, if I choose sitting and knitting over exercising.

see you in 15 minutes. We are on the way.

Bonni and Yogi

Soper Creek Yarn said...

Thanks for the laugh Bonni, made my day!